Returns & Refunds
Once any unit has been used or installed it CAN NOT be returned. Within thirty (30) days of receipt of your merchandise we will gladly accept your returns.* ALL returns must be sent prepaid freight (paid by customer) and will require inspection upon receipt before any refund is transacted. No first time outbound freight will be refunded.
All returned merchandise must be uninstalled, unused and in NEW condition. The returned merchandise must be in the original packaging, and include all the parts, instructions, and accessories. Packages that have been opened may be subject to additional fees, unless all parts, items and accessories with documentation are returned with the item again in the ORIGINAL packaging.
To return merchandise, you must first contact us and we will provide the return shipping address. Send merchandise prepaid and insured and include a copy of the original invoice
All refunds will be issued less the actual shipping charges (sometimes included in the items selling price). Allow up to 3 weeks for a Credit Card refund.
In addition, some returns may be assessed up to a 25% restocking fee.
Damaged Merchandise in Transit: Claims for damage are different with UPS, FedEx and Truck freight LTL Carrier. When any carrier delivers a shipment to you, you are required to inspect the package and its contents, and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, or unsealed tape, etc. DO NOT accept ANY damaged goods.
"YOU", Not Oakwood Tool and Supply are responsible for verifying the condition of your merchandise upon receipt. Please inspect it carefully for shipping/handling damage, Open the Package and Inspect The Contents, prior to signing the delivery receipt. Oakwood Tool and Supply will not be responsible for concealed freight damage.
If you find damage of any kind, REFUSE the shipment and Mark "Product Damaged re;( Dented, Broken, Punctured, Scratched, Dropped, etc) on the delivery Receipt. DO NOT SIGN THE DELIVERY RECEIPT and have the truck driver return it to the shipper. Call Us Immediately and we will confirm that the trucking company did not make the delivery.
Note: Once the delivery receipt is signed, the customer is liable for the condition of the shipment. Oakwood Tool and Supply will carry no liability for accepted deliveries that have damage from transit.
LTL Carrier freight claims are paid directly to you, the consignee, all claims for damage or loss must be filed with the LTL Carrier. The name, address and phone number of the LTL Carrier is on the bill of lading given to you at the time of delivery. If the information is not there, request if from the driver or call your local phone directory operator for the information.
To protect yourself if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper (UPS, FedEx and truck freight ("LTL Carrier")) has the right to inspect the merchandise and original shipping cartons before processing your claim.
Defective Merchandise: If you think you have defective merchandise (this means it does not work properly), please call the manufacturer directly. Most manufacturers view defective merchandise as a warranty claim and will usually either repair or replace the merchandise (policies may vary from manufacturer to manufacturer).
*Panel Saws are custom built to order and all sales are considered final, Sawtrax reserves the right to deny Return\Refund requests, and handles these on a case by case basis.